Relevance verified: 01.04.2026
What This Policy Covers
This Cookie Policy explains how Chumba Casino, operated by VGW Holdings Limited (“we”, “us”, “our”), uses cookies and similar tracking technologies when you visit chumba-casino-au.com or interact with any of our digital services. It sits alongside our Privacy Policy and forms part of our broader commitment to transparency under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
By continuing to use our site, you acknowledge that we may place cookies on your device in accordance with the preferences you set through our cookie consent tool. Where we are required to obtain your consent before setting non-essential cookies, we will do so.
Who We Are
Chumba Casino is a social sweepstakes gaming platform that allows Australian players to enjoy casino-style entertainment using Gold Coins and Sweeps Coins. We are part of the VGW group of companies. If you have questions about how we handle your data or use cookies, you can reach us at:
Email: [email protected] Website: https://chumba-casino-au.com
What Are Cookies
Cookies are small text files that a website places on your browser or device when you visit. They are widely used to make websites work more efficiently, remember your preferences, and provide information to site operators. Cookies are not programs and cannot carry viruses or install malware on your device.
Beyond traditional cookies, we may also use related technologies including web beacons, pixel tags, local storage objects, and session identifiers. Throughout this policy, we use the word “cookies” to refer to all of these technologies collectively.
Why We Use Cookies
We use cookies for a number of purposes connected to the operation of our platform and our compliance obligations. These include making the site function properly for you, keeping your session secure while you are logged in, understanding how players navigate and interact with our games, and ensuring we meet our responsible gambling obligations under applicable Australian law.
We do not use cookies to collect sensitive information as defined under the Privacy Act 1988 (Cth), and we do not use cookies to build profiles for the purpose of targeting children or vulnerable persons.
Categories of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for the site to function. They allow you to navigate between pages, access secure areas, maintain your session while playing, and complete actions such as coin purchases or Sweeps Coins redemptions. Without these cookies, services you have requested cannot be provided. Because they are necessary for the site to operate, they do not require your consent under Australian law, although we disclose them here in the interest of full transparency.
Examples of what these cookies do include: keeping you logged in during a gaming session, preventing fraudulent activity on your account, routing your requests to the correct server, and enforcing age and identity verification requirements that we are obligated to carry out.
Functional Cookies
Functional cookies remember choices you make so we can personalise your experience. They might remember your preferred language, your display settings, or whether you have previously acknowledged a particular on-site notification. These cookies do not track your activity across other websites and are only used to improve your experience on chumba-casino-au.com.
Performance and Analytics Cookies
We use analytics cookies to understand how visitors use our site. This includes which pages are visited most often, how long players spend on particular game categories, where users drop off during the sign-up process, and how our responsible gambling tools are being accessed and used. The information these cookies collect is aggregated and does not directly identify you. It helps us improve the platform and ensure our responsible gambling features are accessible and effective.
We use third-party analytics providers to assist with this. These providers are required to handle your data in accordance with our instructions and must not use it for their own independent purposes. Where these providers are located outside Australia, we take steps to ensure your data remains protected to a standard that is at least comparable to the Australian Privacy Principles.
Marketing and Targeting Cookies
Where you have consented, we may use cookies to deliver promotional content that is relevant to you, both on our site and through third-party advertising channels. These cookies track your visits to our site and may track certain activity across other websites. We do not use marketing cookies to promote gambling services to individuals who have self-excluded or who have used our responsible gambling tools to restrict their account.
You can withdraw consent for marketing cookies at any time through our cookie preference centre or by contacting us directly.
Responsible Gambling and Cookie Use
Chumba Casino takes its responsible gambling obligations seriously. Certain cookies on our platform exist specifically to support responsible play. These include cookies that record whether you have set deposit limits, session time limits, or cooling-off periods, so that these preferences are enforced consistently every time you visit. Disabling strictly necessary cookies may interfere with the operation of these features.
If you are using our voluntary self-exclusion option, we use cookies and account-level data together to help enforce that exclusion. However, cookies alone are not a complete safeguard. We strongly encourage players who are concerned about their gaming behaviour to contact us directly at [email protected] or to seek support through the National Gambling Helpline on 1800 858 858.
Third-Party Cookies
Some cookies on our site are set by third-party services that we use to support the platform. These include payment processors, identity verification providers, analytics platforms, and customer support tools. We only work with third parties whose cookie and data practices meet our standards, and we require them to handle any data collected through our site in compliance with applicable Australian privacy law.
We do not control these third parties’ cookie policies, and we encourage you to review their individual policies if you have concerns. The main third-party cookie providers operating on our site may include services used for fraud detection, session analytics, and secure payment facilitation.
Your Rights and Choices
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to know what personal information we hold about you, to request corrections, and in certain circumstances to request that information collected about you be deleted. If cookie data is linked to your Chumba Casino account, it forms part of your personal information and those rights apply.
You can manage your cookie preferences in the following ways:
Cookie Preference Centre: When you first visit chumba-casino-au.com, a cookie banner will give you the option to accept or reject non-essential cookies. You can update these preferences at any time by clicking the “Cookie Settings” link in the footer of our website.
Browser Settings: Most browsers allow you to refuse all cookies or to alert you when a cookie is being sent. The process varies by browser; you can usually find these settings under “Privacy” or “Security” in your browser’s preferences. Please note that disabling cookies may affect your ability to use parts of the Chumba Casino platform, particularly during active gaming sessions.
Opt-Out Tools: For analytics providers that participate in industry opt-out schemes, you may be able to opt out of tracking through those providers directly.
If you choose to reject all non-essential cookies and later change your mind, simply revisit our cookie preference centre and update your settings.
Data Retention
Session cookies are deleted when you close your browser. Persistent cookies remain on your device for a set period, which varies by cookie. We only retain cookie data for as long as is necessary for the purpose for which it was collected, and in any case for no longer than is required under our legal obligations or our data retention schedule.
Children and Minors
Chumba Casino is an adult platform. You must be 18 years of age or older to register and use our services. We do not knowingly use cookies to collect information from persons under the age of 18. If you believe a minor has accessed our site and had cookies placed on their device, please contact us immediately at [email protected] and we will take appropriate steps.
Cross-Border Data Transfers
Some of the third-party providers we work with may process data outside of Australia. Where this occurs, we take reasonable steps to ensure that the overseas recipient handles personal information in a manner consistent with the Australian Privacy Principles, as required under APP 8. We will not transfer personal information internationally unless we have taken such steps or you have consented to the transfer.
Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, law, our business operations, or any other reason we consider necessary or appropriate. When we make material changes, we will take reasonable steps to notify you, which may include a notice on our website or via email if you have an account with us. We encourage you to review this page periodically to stay informed.
Contact Us
If you have any questions, concerns, or requests relating to this Cookie Policy or how we handle your personal information, please get in touch with us:
Email: [email protected] Website: https://chumba-casino-au.com/cookie-policy/
If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.