Relevance verified: 01.04.2026
Responsible Gambling
Chumba Casino is operated by VGW Holdings, an Australian-founded company that has been building online gaming platforms since 2011. From day one, VGW built its products around one core idea: entertainment comes first, and it should never come at a cost to your wellbeing. This page exists because we take that responsibility seriously, and we want every player on our platform to feel informed, in control, and supported.
How Chumba Casino Works
Chumba Casino operates on a sweepstakes model, not as a traditional real-money online casino. This means you play using two types of virtual currency: Gold Coins (GC), which are used for social gameplay, and Sweeps Coins (SC), which can be redeemed for prizes. Gold Coins can be purchased in packages or received for free through daily bonuses and promotions. Sweeps Coins are earned through gameplay and promotional offers.
Because Chumba uses a sweepstakes structure, it operates differently from a licensed online casino under Australian law. The Interactive Gambling Act 2001 (Cth) restricts the provision of certain interactive gambling services to Australians, but social and sweepstakes-style gaming platforms occupy a distinct category. VGW holds a licence from the Malta Gaming Authority (MGA), one of the most rigorous regulatory bodies in the global gaming industry, and all games on Chumba Casino are independently tested for fairness and randomness by iTechLabs and Gaming Associates. Even so, we encourage all players in Australia to be aware of their local state and territory laws, and to play in a way that suits their circumstances.
Play for Entertainment, Not for Income
The most important thing to understand before you play is that Chumba Casino is a form of entertainment. Redeeming Sweeps Coins for prizes is a great bonus when it happens, but it should never be treated as a financial strategy or a reliable source of income. Every game outcome is determined by certified Random Number Generation (RNG) technology, using the Mersenne Twister algorithm, which means results are entirely random and cannot be predicted or influenced.
If you find yourself playing with the expectation of winning back losses, or spending more time or money on Gold Coins than you originally intended, it is worth pausing and taking stock of how your gaming habits are making you feel.
Signs That Play May Be Becoming a Problem
Problem gambling does not look the same for everyone, but there are some common warning signs worth knowing. You might be experiencing difficulties if you:
Spend more on Gold Coin purchases than you had planned, feel anxious or irritable when you are not playing, lie to friends or family about how much time or money you spend on gaming, use gaming as a way to escape stress, depression, or other emotional difficulties, try to “chase” losses by playing more, find it hard to stop even when you want to, or notice that gaming is affecting your work, relationships, or finances.
If any of these feel familiar, you are not alone, and help is available. Reaching out early makes a real difference.
Tools Available on Chumba Casino
We provide a range of tools within your account to help you stay in control of your play. You can access these at any time through your account settings.
Activity reminders can be set at 15-minute intervals, prompting you to check in on how long you have been playing. Purchase limits let you set a cap on how much you can spend on Gold Coins over a 1-day, 7-day, or 30-day period. Once a limit is in place, the platform will not allow further purchases until the chosen period has elapsed. Your full account history is also available so you can review your activity at any time.
If you need a short break from playing, you can use the “Take a Break” feature to pause your account for 1, 3, 7, 14, or 30 days. During a break, you will not be able to access your account or participate in games.
For players who feel they need a more extended period away, self-exclusion is available. You can exclude yourself for six months, one year, three years, five years, or permanently. Please be aware that there is a 7-day cooling-off period before self-exclusion takes effect. If you choose permanent exclusion, that decision cannot be reversed.
To set up any of these tools, log in to your Chumba Casino account and navigate to the responsible gaming section of your account settings. If you need help accessing these features, contact our support team at [email protected].
Age Verification and Underage Play
You must be 18 years of age or older to create an account and play on Chumba Casino. This applies to all players, including those in Australia. We carry out identity and age verification checks at registration and when players submit prize redemption requests. If there is any suspicion that a player may be underage, we reserve the right to suspend the account and request documentation.
If you are a parent or guardian, we strongly recommend using parental control software to prevent minors from accessing online gaming platforms. Tools such as Net Nanny, Bark, and similar applications can help you manage what your children can access online.
Security and Fair Play
All transactions and personal data on Chumba Casino are protected by 256-bit SSL encryption. Two-Factor Authentication (2FA) is available and strongly encouraged to add an additional layer of security to your account. Chumba Casino holds recognition seals from the Responsible Gaming Foundation and Gaming Addicts Anonymous, reflecting the platform’s commitment to operating with integrity.
Support and Help in Australia
If you or someone you know is experiencing difficulties related to gambling or gaming, please reach out to one of the following free and confidential support services available to Australians:
Gambling Help Online is available 24 hours a day, 7 days a week. You can call 1800 858 858 or visit gamblinghelponline.org.au for live chat and online counselling.
Lifeline provides crisis support and mental health assistance around the clock. Call 13 11 14 or visit lifeline.org.au.
Beyond Blue offers support for anxiety, depression, and other mental health concerns that may relate to or accompany problem gambling. Call 1300 22 4636 or visit beyondblue.org.au.
You can also speak with a GP or mental health professional who can refer you to a specialist gambling counsellor in your state or territory.
Talking to Someone You Are Concerned About
If you are worried about a friend or family member’s gaming habits, starting the conversation can feel difficult. Try to approach the topic without judgement, choosing a calm moment when neither of you is rushed. Be specific about what you have noticed rather than making broad accusations, and let them know you are raising it because you care. Gambling Help Online also offers counselling services for family members and support people, and their website includes practical guidance on how to have these conversations.
Contact Us
If you have questions about responsible gaming tools, your account, or our policies, our support team is available 24/7. You can reach us by submitting a request through the contact form in the Help Centre or by emailing [email protected]. We aim to respond as promptly as possible, and all account-related enquiries are handled with full confidentiality.