Relevance verified: 01.04.2026
Overview
This page provides complete and accurate information regarding the legal status, regulatory licences, and compliance obligations applicable to Chumba Casino as offered to players in Australia. The Operator is committed to operating with full transparency, in strict accordance with all applicable laws and regulatory requirements. Players are encouraged to review this information carefully prior to creating an account or participating in any promotional sweepstakes.
Operator Details
Full Legal Name of Operator: VGW Games Limited Trading Name: Chumba Casino Parent Company: VGW Holdings Limited Country of Incorporation: Australia Principal Place of Business: Perth, Western Australia, Australia
VGW Games Limited (referred to throughout this page as “the Operator”) is the entity responsible for the operation and management of the Chumba Casino platform. VGW Games Limited is a member of the VGW Group, an interactive entertainment company headquartered in Perth, Western Australia, with offices in Sydney, Toronto, and Malta.
Licence Details
Issuing Regulatory Authority: Malta Gaming Authority (MGA) Licence Number: MGA/B2C/188/2010 Licence Date: 1 August 2018 Licence Type: B2C Gaming Service Licence Applicable Gaming Services: Type 1 Gaming Services (casino-style games of chance) and Type 3 Gaming Services (fixed-odds betting products)
The Operator holds a Business-to-Consumer Gaming Service Licence issued by the Malta Gaming Authority (MGA), a respected and internationally recognised regulatory body in the field of online gaming. This licence authorises the Operator to provide regulated gaming services within the permitted scope and subject to the ongoing requirements imposed by the MGA.
Players may independently verify the current standing of this licence by consulting the MGA’s publicly accessible licence register at www.mga.org.mt.
Sweepstakes Model and Applicable Legal Framework
Chumba Casino does not operate as a traditional real-money gambling service. The platform operates under a promotional sweepstakes model, which is legally distinct from gambling as defined under Australian law, including the Interactive Gambling Act 2001 (Cth).
Under this model:
Gold Coins are a virtual currency available for optional purchase or awarded as a promotional benefit. Gold Coins carry no monetary value and cannot be redeemed for any cash prize or other monetary consideration.
Sweeps Coins are a separate promotional currency provided free of charge as part of sweepstakes promotions. No purchase is ever required to obtain Sweeps Coins or to participate in any sweepstakes promotion. Sweeps Coins may be used to enter sweepstakes and, subject to the Operator’s published Terms and Conditions, may be redeemed for prizes including cash prizes.
The Operator’s sweepstakes model is designed and maintained to comply with applicable promotional, consumer, and competition law in Australia, including the Competition and Consumer Act 2010 (Cth) and relevant state and territory fair trading legislation. Players are advised to read the full Terms and Conditions before participating in any sweepstakes promotion.
Territory of Service and Eligibility
Primary Territory of Service: Australia, subject to applicable state and territory restrictions. Minimum Age Requirement: 18 years of age.
Access to the Chumba Casino platform is restricted solely to individuals who are at least 18 years of age at the time of account registration and at all times thereafter. Players represent and warrant upon registration that they meet the minimum age requirement and satisfy all other eligibility criteria set out in the Operator’s Terms and Conditions.
The Operator applies age verification procedures at the point of registration and on an ongoing basis. Accounts found to be held by individuals who do not meet the minimum age requirement will be suspended or permanently closed, and any associated balances forfeited in accordance with applicable law.
Residents of certain jurisdictions may be excluded from participation based on the laws of their place of residence. It is the player’s sole responsibility to ensure that their participation is lawful in their jurisdiction prior to registering or participating.
Anti-Money Laundering and Know Your Customer Policy (AML/KYC)
The Operator maintains a comprehensive Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) compliance programme in accordance with the requirements of the MGA and applicable Australian legislation, including the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).
As part of this programme, the Operator applies risk-based Know Your Customer (KYC) procedures to all registered players. These procedures may include, but are not limited to:
Verification of identity through government-issued photographic identification; verification of residential address through official documentation; verification of the source of funds where required by the Operator’s risk assessment procedures; and ongoing monitoring of account activity for indicators of suspicious or unusual transactions.
The Operator reserves the right to request identity and source-of-funds documentation at any time during a player’s registration or continued use of the platform. Failure to provide satisfactory documentation within the timeframe specified by the Operator may result in the suspension or closure of the player’s account.
All suspicious activity is reported to the relevant authorities in accordance with the Operator’s legal obligations. The Operator does not disclose to any player that a suspicious matter report has been, or may be, lodged in respect of their account.
Data Protection and Privacy
The Operator collects, processes, stores, and transfers personal data in accordance with its published Privacy Policy and in compliance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and applicable data protection legislation in other jurisdictions in which the Operator holds regulatory obligations.
Personal data collected from players is used exclusively for the purposes of account administration, identity and age verification, compliance with legal and regulatory obligations, the provision of player support, and the improvement of the platform’s services. Personal data is not sold to third parties.
The Operator implements technical and organisational security measures appropriate to the nature and sensitivity of the data processed. These measures include 256-bit SSL (Secure Socket Layer) encryption for the transmission and storage of sensitive personal and financial data, two-factor authentication, and access controls limiting data access to authorised personnel only.
Players have the right to request access to, correction of, or deletion of their personal data, subject to the Operator’s legal and regulatory retention obligations. Such requests should be submitted to the Operator via the contact details set out in the Privacy Policy, accessible on the platform.
Responsible Gambling
The Operator is committed to promoting responsible participation and minimising the risk of harm associated with the use of the platform. In accordance with its obligations under the MGA licence and its own responsible gambling framework, the Operator provides players with access to the following tools and resources:
Deposit Limits: Players may set limits on the amount they spend on Gold Coin purchases within defined time periods. These limits take effect immediately when reduced and are subject to a cooling-off period when increased.
Session Time Limits and Reminders: Players may configure time-based limits on their sessions and receive periodic notifications of the duration of their current session.
Cooling-Off Periods: Players may request a temporary suspension of their account for a defined period during which access to the platform is restricted.
Self-Exclusion: Players may request permanent self-exclusion from the platform. Self-exclusion requests are processed promptly and result in the permanent closure of the player’s account. The Operator will take reasonable steps to honour self-exclusion requests and will not knowingly solicit excluded players to return to the platform.
Players experiencing difficulties related to problematic gaming behaviour are encouraged to seek assistance from independent support organisations, including the National Gambling Helpline (1800 858 858) and Gambling Help Online (www.gamblinghelponline.org.au), which provide free, confidential support to individuals and their families.
The Operator does not permit participation by individuals who have self-excluded or who the Operator has reasonable grounds to believe are experiencing harm related to their use of the platform.
Player Fund Protection
Funds representing the aggregate value of prizes which players have chosen to leave unredeemed are held by the Operator in accounts maintained separately from its general business accounts. This arrangement is intended to provide a degree of protection to unredeemed player prize balances. Players should note that, in the event of the Operator’s insolvency, there is no absolute guarantee that unredeemed prize balances will be paid in full.
Dispute Resolution
Internal Complaints Procedure
Players who wish to raise a complaint regarding the platform, including any game outcome, account decision, or prize redemption matter, should contact the Chumba Casino Player Support Team (PST) in the first instance. Complaints may be submitted via the support form available on the platform.
All complaints must be submitted in writing and must include the player’s registered account details, a clear description of the matter in dispute, and any supporting documentation relevant to the complaint. Failure to provide this information may result in a delay in the Operator’s ability to assess and respond to the complaint.
The PST will acknowledge receipt of a complaint promptly and will endeavour to provide a substantive response within twenty (20) calendar days. Where additional time is required, the player will be notified within ten (10) calendar days of lodging the complaint.
Escalation to the Malta Gaming Authority
In the event that a player’s complaint is not resolved to their satisfaction through the Operator’s internal complaints procedure, and the matter falls within the jurisdiction of the Malta Gaming Authority, the player may escalate the complaint to the MGA for independent review.
Information regarding the MGA’s dispute resolution process is available at www.mga.org.mt.
The Operator reserves the right to report any conduct it reasonably suspects constitutes a breach of applicable law or the platform’s Terms and Conditions to the MGA or other relevant regulatory authority.
Contact Information
For enquiries relating to the information set out on this page, players may contact the Operator at the address or via the support channels set out in the platform’s Contact Us section.
This page was last reviewed and updated in 2025. The Operator reserves the right to amend the information on this page at any time to reflect changes in applicable law, regulatory requirements, or the Operator’s licence conditions. Players are encouraged to check this page periodically for updates.