Relevance verified: 01.04.2026
Welcome to Chumba Casino
Chumba Casino is operated by VGW Malta Limited, a company with its registered address at Trident Park, Notabile Gardens, No. 6, Level 3, Central Business District, Mdina Road, Zone 2, Birkirkara CBD2010, Malta. VGW Malta Limited is part of the VGW Group of companies.
This Privacy Policy applies to all users who access chumba-casino-au.com, including any subdomains, subpages, successor sites, and any application accessible through this website (collectively referred to as the “Website”).
We take your privacy seriously. This document sets out how we collect, hold, use, and disclose your personal information, and explains your rights under Australian law. Our practices are designed to comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Notifiable Data Breaches (NDB) scheme.
By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy.
1. What Information We Collect
We collect personal information that is reasonably necessary to operate the Website, deliver our services, meet legal obligations, and manage our relationship with you.
Information you provide directly:
When you register an account or interact with the Website, we may collect:
- Your full name, date of birth, and residential address
- Email address and phone number
- Username and account login credentials
- Identity verification documents (such as a passport or driver’s licence) where required for age verification or regulatory compliance
- Payment-related information (where applicable to redemption or purchase processes)
- Correspondence and communications you send to us, including support requests
Information collected automatically:
When you use the Website, we automatically receive technical and behavioural information, including:
- IP address and approximate geographic location
- Device type, operating system, and browser details
- Pages visited, features used, time spent on the Website, and gameplay activity
- Referring URLs and click behaviour
- Cookies, pixel tags, and similar tracking technologies
Information from third parties:
We may receive information about you from identity verification services, fraud prevention providers, payment processors, and marketing partners. Where we combine such information with your existing personal information, it is treated as personal information under this Privacy Policy.
2. How We Use Your Information
We use your personal information for the following purposes:
To deliver and operate the Website. This includes creating and managing your account, providing access to games and promotional features, processing any applicable transactions, and maintaining the integrity of the platform.
To verify your identity and age. Under Australian law and our internal responsible gambling obligations, we are required to confirm that users are aged 18 or over. We use personal information, including identity documents, to fulfil this requirement.
To meet legal and regulatory obligations. We may be required by law to collect, retain, and disclose certain information. This includes obligations under the Interactive Gambling Act 2001 (Cth), anti-money laundering legislation, and tax reporting requirements.
To ensure platform security and prevent fraud. We monitor activity across the Website to identify and respond to suspicious behaviour, account misuse, and potential fraud.
To communicate with you. We use your contact information to send account notifications, respond to support queries, and, where you have provided your consent, to send promotional communications and updates about the Website.
To improve our products and services. We analyse usage patterns and feedback to refine and develop the Website, troubleshoot technical issues, and understand how users engage with our content.
For marketing purposes. We may use your information to serve relevant advertisements, including through third-party platforms. You can adjust your marketing preferences at any time through your account settings or by contacting us directly.
3. Disclosure of Your Personal Information
We do not sell your personal information to third parties. We may share your information in the following circumstances:
Within the VGW Group. Your information may be accessed by other entities within the VGW Group where they act on our behalf or provide services that support the operation of the Website.
With service providers. We engage third parties to help us deliver services, including identity verification providers, payment processors, hosting and infrastructure providers, analytics services, customer support platforms, and advertising partners. These providers are only authorised to use your information in ways consistent with this Privacy Policy.
For responsible gambling purposes. We take our responsible gambling obligations seriously. Where required or appropriate, we may share relevant information with third-party responsible gambling services, regulators, or other gambling operators in connection with self-exclusion programmes or harm minimisation initiatives.
As required by law. We will disclose personal information if required to do so by a court order, law enforcement request, or other legal obligation. We will also disclose information where we believe it is necessary to protect the rights, property, or safety of VGW, our users, or the public.
In connection with a business transaction. If VGW Malta Limited is involved in a merger, acquisition, or sale of assets, your personal information may be transferred to the relevant parties as part of that transaction. We will notify you of any such change in ownership or control.
4. Overseas Disclosure
VGW Malta Limited is registered in Malta, and members of the VGW Group are located in various countries. As a result, your personal information may be transferred to, stored in, or processed in countries outside Australia, including Malta, the United States, and other jurisdictions where our service providers operate.
Where we transfer your personal information overseas, we take reasonable steps to ensure that the recipient is subject to privacy obligations that are at least comparable to the Australian Privacy Principles, or we otherwise put in place appropriate contractual safeguards. By using the Website, you consent to the transfer of your information overseas in the circumstances described in this Privacy Policy.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to support the functionality of the Website, remember your preferences, analyse user behaviour, and serve relevant advertising.
The types of cookies we use include:
Strictly necessary cookies, which are required for the Website to function and cannot be disabled without affecting your ability to use our services.
Analytical cookies, which help us understand how users interact with the Website so we can improve its performance and content.
Functional cookies, which remember your choices and personalise your experience.
Advertising and targeting cookies, which are used to deliver advertisements that are relevant to your interests, both on and off the Website.
You can manage your cookie preferences at any time by clicking the “Your Privacy Choices” link at the bottom of the Website. Depending on your selections, certain features of the Website may become unavailable. You can also manage cookies through your browser settings, though this may have a broader impact on your browsing experience.
6. Data Security
We maintain physical, electronic, and procedural safeguards to protect your personal information from unauthorised access, misuse, modification, and disclosure. Our security practices are regularly reviewed and updated in line with current technology standards.
Despite these measures, no method of data transmission or storage over the internet is entirely secure. We cannot guarantee absolute protection of your information, and you use the Website at your own risk in that regard.
If we become aware of a data breach that is likely to result in serious harm to you, we will comply with our obligations under the Notifiable Data Breaches scheme. This includes notifying the Office of the Australian Information Commissioner (OAIC) and affected individuals as required.
7. Retention of Your Information
We retain personal information for as long as it is necessary to fulfil the purposes set out in this Privacy Policy, or as required by law. This includes our obligations to retain records for regulatory, legal, and dispute resolution purposes.
When personal information is no longer required, we take reasonable steps to destroy or de-identify it securely.
If you request deletion of your account and personal information, we will process your request within 30 days, subject to any overriding legal obligations to retain certain data. Please note that once your account is deleted, it cannot be reactivated.
8. Your Rights Under Australian Privacy Law
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:
Access your personal information. You can request a copy of the personal information we hold about you. We will respond to access requests within a reasonable timeframe and will not charge a fee for making a request, though we may charge a reasonable cost for providing access in certain circumstances.
Correct your personal information. If you believe the information we hold about you is inaccurate, out of date, incomplete, or misleading, you can ask us to correct it. We will take reasonable steps to update your information promptly.
Complain about our handling of your information. If you believe we have interfered with your privacy, you have the right to make a complaint. We take all complaints seriously and will investigate and respond within a reasonable time.
Opt out of direct marketing. You can opt out of receiving direct marketing communications from us at any time. Each marketing communication we send contains an unsubscribe option, or you can contact us directly.
To exercise any of these rights, you can submit a request through the Chumba Casino Customer Request Form at https://chumba-casino-au.com/privacy-policy/ or contact our privacy team by email at [email protected].
9. Complaints
If you have a concern about how we handle your personal information, we encourage you to contact us first so we can work to resolve the matter directly.
You can contact our privacy team at [email protected].
If we are unable to resolve your complaint to your satisfaction, you have the right to escalate the matter to the Office of the Australian Information Commissioner (OAIC). The OAIC can be reached at www.oaic.gov.au or by calling 1300 363 992.
10. Children
The Website is intended for adults only. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected information from a person under 18, we will take prompt steps to delete that information. If you believe a minor has provided us with personal information, please contact us at [email protected].
11. Links to Third-Party Websites
The Website may contain links to external websites operated by third parties. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before submitting any personal information to them.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Where changes are material, we will provide notice on the Website or by other appropriate means. Continued use of the Website after any changes take effect constitutes your acceptance of the updated Privacy Policy.
13. Contact Us
If you have any questions about this Privacy Policy or the way we handle your personal information, you can reach us at:
Email: [email protected]
Postal address: VGW Malta Limited, Trident Park, Notabile Gardens, No. 6, Level 3, Central Business District, Mdina Road, Zone 2, Birkirkara CBD2010, Malta