Relevance verified: 01.04.2026
About Chumba Casino
Chumba Casino is operated by VGW Australia Pty Ltd, a company incorporated under the laws of Australia and part of the VGW Holdings group, headquartered in Perth, Western Australia. Chumba Casino is a social entertainment platform that operates on a sweepstakes model. It does not constitute real-money online gambling as defined under the Interactive Gambling Act 2001 (Cth). Players engage using virtual in-game currencies (Gold Coins and Sweeps Coins), and no real-money wagering takes place on the platform.
By accessing, registering, or using any part of https://chumba-casino-au.com, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions in their entirety, together with our Privacy Policy and any applicable promotional rules. If you do not agree, you must cease using the platform immediately.
1. Definitions
“Platform” refers to the website located at https://chumba-casino-au.com and all services, features, and content available through it.
“Gold Coins” means the free-to-use virtual currency used for social gameplay on the Platform. Gold Coins have no monetary value, cannot be redeemed for prizes, cash, or any other item of real-world value.
“Sweeps Coins” means the promotional currency that may be earned through eligible free methods or purchased Gold Coin packages (where Sweeps Coins are provided as a bonus). Sweeps Coins can be redeemed for prizes, including cash prizes, subject to these Terms and applicable redemption requirements.
“Account” means the registered user account created by you on the Platform.
“We,” “Us,” “Our” refers to VGW Australia Pty Ltd.
“You,” “User” refers to any person who accesses or uses the Platform.
2. Eligibility and Account Registration
To register an Account and use the Platform, you must:
Be at least 18 years of age. The Platform is strictly prohibited for persons under 18. We reserve the right to request proof of age at any time and to suspend or close any Account where age requirements are not met.
Be a resident of Australia or another eligible jurisdiction as listed on the Platform. Certain promotions and features may be restricted to specific regions.
Not be a current employee, contractor, director, officer, or immediate family member of VGW Australia Pty Ltd or any associated entity.
Provide accurate, current, and complete information during registration and maintain the accuracy of that information throughout the life of your Account.
Hold only one Account at any given time. Duplicate accounts are strictly prohibited and will result in the suspension of all associated accounts and forfeiture of any accumulated Sweeps Coins or prizes.
You are responsible for maintaining the confidentiality of your account credentials. Any activity conducted through your Account is your responsibility. If you suspect unauthorised access, you must notify us immediately at [email protected].
3. Nature of the Platform and Australian Law
Chumba Casino operates as a sweepstakes-based social entertainment platform and does not constitute an interactive gambling service under the Interactive Gambling Act 2001 (Cth). Gold Coins and Sweeps Coins are virtual currencies. The purchase of Gold Coin packages provides entertainment value and is not a purchase of a chance to win real money.
Sweeps Coins may be obtained through no-purchase methods, including but not limited to postal requests, promotional giveaways, or as a bonus accompanying Gold Coin purchases. No payment is required to obtain Sweeps Coins or to participate in sweepstakes gameplay.
While the sweepstakes model is designed to operate within Australian law, you remain solely responsible for ensuring your participation complies with the laws of your state or territory. We make no representation that the Platform is appropriate or available for use in all locations within Australia.
4. Gold Coins and Sweeps Coins
Gold Coins are provided for free daily to registered users and are available for purchase as part of Gold Coin packages. Gold Coins are used exclusively for social casino-style gameplay on the Platform. They carry no monetary value and cannot under any circumstances be redeemed for cash, prizes, or anything else of value outside the Platform.
Sweeps Coins are a promotional currency distributed through legitimate no-purchase means or as an accompanying bonus with Gold Coin packages. Sweeps Coins may be used to play eligible sweepstakes games and, upon meeting the applicable redemption threshold, may be redeemed for cash prizes or gift cards.
All virtual currencies are licensed to you for personal, non-commercial entertainment purposes only. They are not transferable, have no expiry unless stated otherwise in a specific promotion, and are not refundable except as required by applicable Australian Consumer Law.
Sweeps Coins are subject to a minimum redemption amount. Prior to redemption, identity verification in accordance with our Know Your Customer (KYC) procedures will be required.
5. Purchases and Payments
All purchases on the Platform are processed in Australian dollars (AUD) unless otherwise specified. Accepted payment methods are displayed at the point of purchase and may include credit and debit cards, PayID, POLi, and other payment options as made available from time to time.
All transactions are secured by SSL encryption. By making a purchase, you confirm that you are the authorised holder of the payment method used.
Gold Coin purchases are final and non-refundable except to the extent required by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). If you believe you are entitled to a refund under Australian Consumer Law, please contact our support team.
We do not offer credit or extend loans of any kind in connection with purchases made on the Platform.
6. Responsible Social Gaming
VGW Australia Pty Ltd is committed to promoting responsible social entertainment. Although the Platform does not constitute gambling under Australian law, we recognise that some users may develop problematic patterns of use.
Users are encouraged to set personal spending limits and time limits on their engagement with the Platform. Account controls, including self-exclusion options, are available by contacting [email protected] or through your Account settings.
If you are experiencing difficulties related to gambling or gaming, we encourage you to seek assistance from:
Gambling Help Online: https://www.gamblinghelponline.org.au (1800 858 858, available 24 hours a day, 7 days a week)
Lifeline Australia: https://www.lifeline.org.au (13 11 14)
Beyond Blue: https://www.beyondblue.org.au (1300 22 4636)
You may request a cooling-off period or permanent self-exclusion at any time by contacting our support team. Self-exclusion requests will be processed promptly, and access to the Platform will be restricted for the nominated period or permanently, as you choose.
7. Fair Play and Game Integrity
All games available on the Platform use certified Random Number Generator (RNG) technology. Game outcomes are independently tested and audited by iTech Labs, an accredited testing laboratory, to ensure randomness and fairness in accordance with internationally recognised standards.
Any attempt to exploit software vulnerabilities, use automated scripts or bots, manipulate game outcomes, or engage in collusion with other users is strictly prohibited. We reserve the right to immediately suspend or permanently close any Account found to be involved in such conduct, and to forfeit all associated virtual currencies and prizes without compensation.
8. Prohibited Conduct
When using the Platform, you must not:
Provide false or misleading information during registration or at any other time.
Attempt to access another user’s Account without authorisation.
Engage in any conduct that is abusive, threatening, defamatory, or discriminatory towards other users or Platform staff.
Use the Platform for any commercial purpose, including advertising, marketing, or the sale of goods or services.
Attempt to reverse-engineer, copy, distribute, or reproduce any part of the Platform or its content.
Engage in money laundering or any activity that contravenes the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).
Circumvent geo-blocking, self-exclusion tools, or other access restrictions we implement.
9. Identity Verification (KYC)
To comply with Australian law and to process Sweeps Coins redemptions, we are required to verify the identity of users before processing any prize redemption requests. Verification may require submission of government-issued photographic identification, proof of address, and other documentation as requested.
Identity verification is conducted in accordance with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and associated rules. We may use third-party verification services for this purpose. Your information will be handled in accordance with our Privacy Policy and the Privacy Act 1988 (Cth).
Failure to complete identity verification to our satisfaction may result in the suspension of redemption requests or the closure of your Account.
10. Privacy and Data Protection
We collect, hold, use, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Our Privacy Policy, available at https://chumba-casino-au.com/privacy-policy/, sets out in full how we handle your personal information, including the types of information collected, the purposes for which it is used, and your rights to access and correct your data.
By registering an Account, you consent to the collection and use of your personal information as described in the Privacy Policy.
We do not sell your personal information to third parties. We may share information with service providers who assist us in operating the Platform, processing payments, and complying with our legal obligations, and in all such cases, we take reasonable steps to ensure those providers handle your data appropriately.
11. Intellectual Property
All content on the Platform, including but not limited to software, games, graphics, logos, text, and design elements, is owned by or licensed to VGW Australia Pty Ltd and is protected by Australian and international intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial entertainment purposes only. This licence does not grant you any right to copy, reproduce, distribute, publicly display, or create derivative works from any content on the Platform.
“Chumba Casino” and associated logos and branding are trademarks of VGW Holdings. Unauthorised use of these marks is prohibited.
12. Disclaimers and Limitation of Liability
The Platform is provided on an “as available” basis. We do not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components. We reserve the right to suspend, modify, or discontinue any part of the Platform at any time without prior notice.
To the maximum extent permitted by Australian Consumer Law, we exclude all implied warranties and conditions. Our liability for any claim arising out of or related to your use of the Platform is limited to the total amount you spent on Gold Coin purchases in the 12 months preceding the event giving rise to the claim.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot be excluded under the Competition and Consumer Act 2010 (Cth) or any other applicable Australian law.
13. Third-Party Links and Services
The Platform may contain links to third-party websites or services. These links are provided for your convenience only and do not constitute our endorsement of any third-party content, product, or service. We are not responsible for the content, privacy practices, or accuracy of any third-party site. Your use of third-party sites is at your own risk and subject to their own terms and policies.
14. Amendments to These Terms
We reserve the right to amend these Terms and Conditions at any time. Where changes are material, we will provide reasonable notice by posting a notice on the Platform or by contacting you using the email address associated with your Account. Your continued use of the Platform following such notice constitutes your acceptance of the revised Terms. If you do not agree to any amended Terms, you must cease using the Platform and close your Account.
15. Account Suspension and Termination
We reserve the right to suspend or permanently close any Account, at our sole discretion, where:
You breach any provision of these Terms and Conditions.
We suspect fraudulent activity, identity fraud, or money laundering.
We are required to do so by law or regulation.
Your Account has been inactive for an extended period as specified in our inactive account policy.
Upon termination, any unused Gold Coins and unverified Sweeps Coins will be forfeited. Redemption of any verified Sweeps Coins meeting the minimum threshold at the time of termination will be assessed on a case-by-case basis, subject to the circumstances of the termination.
You may close your Account at any time by contacting our support team. Closure does not affect any rights or obligations that arose prior to the closure.
16. Dispute Resolution
If you have a complaint or concern regarding the Platform, we encourage you to contact our customer support team in the first instance at [email protected] or via the live chat feature available 24 hours a day, 7 days a week. We will endeavour to resolve your concern within a reasonable timeframe.
If your complaint is not resolved to your satisfaction through our internal process, you may seek to escalate the matter through applicable consumer protection bodies, including the Australian Competition and Consumer Commission (ACCC) or your state or territory’s Office of Fair Trading.
17. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of Western Australia and the Commonwealth of Australia. You submit to the exclusive jurisdiction of the courts of Western Australia for the resolution of any dispute arising under or in connection with these Terms, without prejudice to any mandatory consumer rights you hold under applicable Australian law.
18. Contact Us
VGW Australia Pty Ltd
Email: [email protected]
Website: https://chumba-casino-au.com
Support is available 24 hours a day, 7 days a week via live chat and email. For responsible gaming support and self-exclusion requests, please contact our support team directly.